Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
At Glad.is, we prioritize ethical craftsmanship. Many of our collections feature FSC-certified wood, organic textiles, and recycled materials to ensure beauty without compromise.
Do you offer white-glove delivery services?
Yes, for oversized furniture pieces, we offer a white-glove service at checkout which includes room-of-choice delivery, assembly, and removal of all packaging materials.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also monitor your order status directly through your Glad.is account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger home investments.